Dynamics 365 Solution Architect - CE

Job Description

Dynamics 365 Solution Architect – CE (Customer Engagement)

Location : Sugar Land, TX – On-site

Department : IT / Business Applications

Reports to : Dynamics Product Manager

General Overview

IES Holdings is seeking a highly skilled Microsoft Dynamics 365 Solution Architect with deep expertise in Customer Engagement (CE) . This role will own the end-to-end solution architecture, design, and optimization of CE modules within our enterprise-wide D365 platform. The Solution Architect will ensure that CE capabilities—including Sales, Customer Service, Marketing, and Field Service—are designed to align with business strategy, integrated with enterprise systems, and scalable for long-term growth.

The right candidate will be a strategic thinker with hands-on technical expertise, able to bridge business needs and technology solutions.

Key Responsibilities

Solution Architecture & Strategy

• Lead the overall architecture design for Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, Project Service).
• Translate business requirements into scalable and secure CE solution designs.
• Develop and maintain CE-specific architectural documentation, data models, and integration maps.
• Establish governance, configuration standards, and development best practices specific to CE.

Implementation Leadership

Integration & Optimization

Stakeholder Engagement & Support

Innovation & Continuous Improvement

Qualifications

Education

Experience

Technical Skills

Soft Skills

Preferred Certifications