Responsibilities
Provide support to recruitment team by assisting applicants with Job Security Fund and Employment Center (JSF/EC) applications at the 1199SEIU Training and Employment Funds (TEF)
Provide excellent customer service and answer heavy call volume, address questions and route calls to appropriate staff or take messages
Process incoming resumes and enter candidate information to ensure database is up-to-date
Assist applicants with completing JSF/EC applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests
Ensure accurate training eligibility information is communicated to candidates
Schedule intake appointments
Provide assistance at the reception area; answer calls and provide switchboard services
Handle verification process and ensure JSF eligibility is confirmed
Perform additional duties and projects as assigned by management
Qualifications
High School Diploma or GED required, some college or degree preferred
Minimum one (1) year administrative and customer service experience in an educational, healthcare, union, or human resources setting required
Strong Data Entry skills required; basic skill level in Microsoft Word required and Excel preferred
Excellent administrative, clerical and filing skills; detail oriented and organized
Great interpersonal and communication skills; able to maintain a pleasant attitude to ensure excellent service to members and visitors
Able to work well under pressure, multi-task, establish priorities
Ability to occasionally work evenings and travel in the NYC area as needed
Member Resource Specialist • New York, NY, US
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