Remote Connected Services Coach

Job Description

Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of : Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Dealer Strategy and Enablement Team is driving the adoption of Connected Services throughout the Ford Dealer network. Ford has introduced several services including BlueCruise, Connectivity Package, Security Package, Mustang Mach-e Performance Upgrade, all designed to enhance the customer experience and maximize the value of Ford's connected vehicle services. This project focuses on coaching and supporting dealers nationwide to drive activation for available trials and the sales of One-Time Purchase (OTP) options like BlueCruise, Mustang Mach-e Performance Upgrade, and Ford Connectivity Package. We are seeking highly motivated and experienced Remote Field Coach to play a critical role in this initiative.

Want to learn more about what Ford Connected Services are? : https : / / www.ford.com / technology / connected -services /

Position Summary :

The Remote Connected Services Field Coach will be responsible for delivering targeted coaching and consulting to assigned U300 Ford dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services. This role requires a strong understanding of technology, excellent communication, coaching skills, and a proven ability to drive results. You will work closely with dealership staff, Ford field representatives, and the program team to achieve program objectives.

Responsibilities :

• Coaching & Development :

Deliver engaging and effective coaching sessions to dealership personnel on all aspects of Ford's connected services, with a specific focus on working with the dealership's leadership team and creating a process within the dealership.

Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting and support.

Track dealer progress toward activation and OTP sales targets.

Maintain open communication with dealership personnel, Ford field representatives, and the program team.

Gather dealer feedback and identify opportunities to improve coaching materials and program processes.

Qualifications

Benefits :

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.