Appeals Specialist I (Remote)

Appeals Specialist I

The Appeals Specialist I is responsible for the initial analysis of appeals and / or grievance correspondence, and determination of next steps for Commercial and FEP lines of business. Responsible for collecting, organizing and tracking information to facilitate and expedite processing of appeals and / or grievances received from a variety of sources. We are looking for an experienced professional to work remotely from within the greater Baltimore metropolitan area. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and / or other business-related activities.

Essential Functions :

• Prioritize, research and analyze all pertinent information in preparation of an appeal and / or grievance request.
• Access the appropriate database to implement accurate and timely entry of appeal, grievance and / or reconsideration correspondence and updates the appropriate referral source communication system.
• Assigns cases to the nurse for research and completion. Performs file coordination activities including, but not limited to filing of all active files, purging of files for transport to off-site storage.
• Utilizes professional written and verbal communications to assist in responses of all appeals and / or grievances based on State and Federal requirements for all lines of business. Interacts regularly with and responds to internal and external stakeholders, without breaching confidentiality of medical information.
• Assists Supervisor and Appeals Specialist II and III with unit projects and other duties related to the appeal, grievance and / or reconsideration process. Communicates with Supervisor to offer feedback regarding continuous improvement of unit workflow and processes. Actively participates in monthly meetings and discussions regarding quality appeal research, data entry and to problem solve any issues regarding the appeal and / or intake / entry process.

Qualifications :

Knowledge, Skills and Abilities (KSAs) :

Salary Range : $41,472 - $76,032

Salary Range Disclaimer : The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education / training, internal peer equity, and market and business considerations.

In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs / plans, and 401k contribution programs / plans (all benefits / incentives are subject to eligibility requirements).

Department : Clinical Appeals and Analysis

Equal Employment Opportunity : CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Physical Demands : The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US : Must be eligible to work in the U.S. without Sponsorship.