Technical Customer Support Specialist - 26742

Overview

Our client, a Global Medical Device Manufacturer, has an immediate opening for a Technical Customer Support Specialist for a 12 Month Contract. This is a fully onsite role with a flexible shift requirement : 9 : 30am - 6 : 00pm or 10 : 30am - 7 : 00pm.

Position Description (Principle Duties and Responsibilities)

• Answers phone calls / emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports issues in Salesforce.
• May be involved in customer training.
• Provides support to customers / users where the product is highly technical or sophisticated in nature.

Requirements

Company Description

iMPact Business Group specializes in providing professional staffing services. Our focus areas include Information Technology, Engineering, Finance / Accounting, Business Administration / Process and Project Management. We offer benefits such as 401(k) matching, comprehensive health / dental / vision insurance, flexible schedules, health savings accounts, life insurance, paid time off, professional development assistance, employee assistance programs, referral programs, retirement plans and tuition reimbursement.

Contact & Additional Information

For more information about opportunities, visit : www.impactbusinessgroup.com or chat with us live : https : / / lc.chat / now / 8608604 /

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