Technical Account Manager

About Fluidstack

Fluidstack is the AI Cloud Platform. We build GPU supercomputers for top AI labs, governments, and enterprises. Our customers include Mistral, Poolside, Black Forest Labs, Meta, and more.

Our team is small, highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.

We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us.

You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.

Overview :

We are hiring our first US-based Technical Account Manager (TAM) to serve as a trusted advisor and strategic partner to several of our largest and most strategic customers.

In this role, you will be the face of Fluidstack's engineering and sales functions. You will be responsible for leading deployments, managing support and product requests, designing scalable triage systems, and ensuring seamless communication between our company and our clients.

With support from a team of Forward Deployed Engineers (FDEs) who act as technical contacts to resolve issues, the TAM will own service escalations and communications and work closely with FDEs to meet SLA promises, optimize customer experiences, and drive successful outcomes.

Our TAMs are available during customer working hours. At times, availability outside of these hours will be required for critical support.

If you are passionate about Artificial Intelligence, supercomputing infrastructure and customer success, this is an opportunity to make a significant impact.

Focus :

• Act as the primary point of contact and advocate for our customers - obsessing over their needs and ensuring their success with our cloud platform.
• Oversee and prioritize incoming support requests, collaborating with technical support and engineering teams to ensure timely resolution. Provide hands-on assistance to troubleshoot issues, escalating complex cases as needed while keeping customers informed throughout the process.
• Partner with customers to plan and execute onboarding, data migration, expansions and ongoing operational improvements.
• Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and align solutions with their evolving needs. Deliver clear, concise, and impactful communications to customers and internal stakeholders.
• Translate complex technical concepts into actionable insights, ensuring alignment and understanding.
• Stay ahead of industry trends and emerging technologies to proactively recommend innovative solutions to customers.
• Represent the voice of the customer internally, providing feedback to improve products, services, and support processes.

Qualifications :

Exceptional candidates have one or more of the following experiences :

Pay Transparency Notice :

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings. Our compensation package includes base salary, equity for all full time roles, benefits, and, for applicable roles, commissions plans.

Our cash compensation range for this role is $120,000-$185,000. Final offers may vary from the amount listed based on geography, candidate experience and expertise, relevant licenses / credentials, and other factors.

We welcome compensation discussions if this range doesn't meet your requirements. Outstanding candidates may be eligible for adjusted terms, plus meaningful equity that ensures you benefit directly from the company's long-term performance.