Operations Program Manager

Operations Program Manager

We are looking for an Operations Program Manager to join our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role. At GDIT, people are our differentiator. As an Operations Program Manager supporting CMS, you will be trusted to manage project schedules and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. You will need to demonstrate a Consultant Mindset, understanding the bigger picture, breaking down complex problems to design actionable solutions, drive user adoption and champion continuous improvement, and build trust, managing expectations and leading with credibility. In this client-facing role, a typical day will include :

• Providing structure and guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act.
• Leading the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery.
• Designing and implementing frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization.
• Overseeing the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes.
• Collaborating cross-functionally with development teams to standardize and optimize processes, drive data-informed decisions, and enhance overall operational transparency and accountability.
• Ensuring accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics.
• Attending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.
• Overseeing the delivery of reports, dashboards and insights that analyze key operations and performance metrics.
• Overseeing the research and tracking of ongoing legislative and regulatory changes that impact program implementation and operations with a high degree of organization
• Presenting strategies to bridge policy, data, and system implementation in briefings and other formats to internal teams and CMS.
• Providing input or preparing technical reports / briefings based on the expert interpretation of analyzed data.
• Oversee communication strategies for the ACA and NSA to enhance stakeholder engagement activities with a Human Centered Design mindset
• Executing program strategies and leadership goals
• Providing direct supervision and mentorship of team members.

The likely salary range for this position is $182,750 - $247,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours : 40 Travel Required : Less than 10% Telecommuting Options : Remote Work Location : Any Location / Remote

At GDIT, the mission is our purpose, and our people are at the center of everything we do.