Client Technologies Specialist

Job Summary :

The Client Technologies Specialist 1 provides comprehensive technology support and services, serving as a key point of contact between the department's business functions and its technology requirements. This role involves desktop support, coordination of software changes, hardware and software procurement, and ensuring effective system operations. The specialist will also participate in performance analysis, problem resolution, and communication of service outages.

Location : Bangor, Maine, United States

Washington, District of Columbia, United States

Responsibilities :

• Assist in coordinating testing changes, upgrades, and new software products.
• Make recommendations on functional and technical improvements.
• Participate in performance and volume analysis and design.
• Participate in performance improvement activities.
• Provide accurate and complete answers to general use and environment questions.
• Serve as the point of contact for technology support and services.
• Provide desktop computer support.
• Serve as a point of contact for communication and coordination of service outages.
• Attend and participate in bi-weekly team and problem review meetings.
• Manage the retirement and disposal of obsolete or broken computer equipment.
• Coordinate the procurement and installation of new computer hardware and software.
• Coordinate virus protection software programs within departments.
• Understand the installation of software patches and upgrades.
• Provide input to training and / or documentation materials.
• Ensure all work is documented for future reference.
• Follow quality standards.
• Ensure effective and reliable backups are being performed.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Evaluate and / or recommend purchases of computers, network hardware, peripheral equipment, and software.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Install, configure, and maintain personal computers and other related equipment, devices, and systems.
• Assist in troubleshooting network issues, systems, and applications.
• Develop and conduct various training and instruction for system users.
• Identify utilization patterns and their effect on operation / system availability and performance expectations.

Required Skills & Certifications :

Preferred Skills & Certifications :

Special Considerations :

Scheduling :