Director, Data Engineering and Analytics

Our Opportunity :

At Chewy we aim to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers.

Customer service is not only the key to success in our mission, but also what differentiates us. To maintain this advantage, we are looking to hire an analytical & customer obsessed Director, Analytics. The individual selected for this position will lead all aspects of the development of a top-tier Data & Analytics department for Chewy Customer Service (CS).

The Director of Data Engineering and Analytics must have a sufficient technical background to understand the technologies and technical issues involved with the product, to be able to anticipate and identify critical technical obstacles, and to make accurate technology decisions. The Director, DE and Analytics also must be able to manage project schedules and task details and apply project management tools such as reports, tracking charts etc.

The role comes with lot of autonomy, independence and access to C level leadership. It is a senior role, requiring ability to write papers for C Level review and drive CS strategy.

What you'll do :

Provide strong leadership and vision for how to drive a Data and Analytics team to create changes in business partnerships, analytics, and metrics / reporting

End to end ownership of the data engineering and business intelligence team, including gathering inputs from leadership and partner teams, roadmap planning and prioritization, promoting standards, and mentoring and developing your team

Leading analytics for multi-functional projects across multiple geographies working with senior business leaders on major initiatives

Drive development of tools, reporting improvement and automation worldwide, and create new innovative and insightful reports in a timely manner

Implement standards around data extraction, collection, transformation and processing

Identify key resources and provide the direction required for meeting project objectives

Ensure appropriate management, operations & technology involvement throughout project lifecycles

Possess the ability to lead and motivate people and encourage teamwork, an ability to communicate effectively with senior management, and a clear vision of what determines a successful solution for the customer and for the company

Develop standard processes for data processing, data modeling, and warehouse development for Chewy's Customer Service business

What you'll need :

10+ years of experience in Data Engineering and Analytics field including 5+ years of successful business intelligence or analytics team management experience, including hiring, employee development, performance management, and delivering results.

Bachelor's degree or equivalent experience in mathematics, statistics, computer science, engineering, economics or related field

Develop build principles for large-scale data handling, data representation, and ML Approaches for Chewy's Customer Service business

Experience with large-scale data architectures and data modeling to efficiently handle significant amounts of data

Excellent knowledge of data warehouse, Data lake principles and reporting. Expert in data engineering, building data warehouse, data mart and data pipelines

Experience gathering business requirements, using industry standard business intelligence tools to extract data, formulate metrics, and build reports

Understand end to end data management interactions and dependencies across complex data pipelines and data transformation and how they impact business decisions

Experience using SQL, advance SQL, ETL, and big data technologies in a business environment with large-scale, complex datasets

Proven track record of successful communication of analytical outcomes through written communication, including an ability to effectively communicate with both business and technical teams

Experience with various tools and technologies like Redshift, S3, ADP, Glue, EC2, Python, Oracle, Spectrum, Athena, OBIEE, Tableau etc. in building Data and Analytics platforms.

Experience with implementing data governance / management standards

Experience in leading change / transformation through a larger operations focused organization

Bonus :

Received a Master's degree

Experience in setting up data organizations

Experience with statistics or Machine Learning methodologies a plus.

Why Chewy Customer Service?

It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.

YOU BELONG : Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!

YOU CAN GROW : Our culture is for those who thrive on delivering results and becoming your best - no matter your role or location.

YOU CAN MAKE A DIFFERENCE : You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.

YOU WILL GET SUPPORT : When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.

YOU WILL GET REWARDED : Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, and happy hour. Of course, the biggest perk is the ability to work together with other experienced, driven, and passionate Chewtopians who are making an impact each day.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k, an annual bonus potential, new hire and annual equity grant.

We offer different types of insurance, such as medical / Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Base Salary Range

$199,500-$318,500 USD

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .

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