Seasonal Ambassador - Polaris Fashion Place

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap it's about making a positive impact on the world, one bar at a time!

Responsibilities

Sales and Customer Experience :

Driving Sales : Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the stores overall sales.

Customer Experience :

Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.

Building the Brand :

Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement to help bring in more traffic.

Product Passion :

Continually expand product knowledge with ongoing learning and deep familiarity with Lush products, ingredients, and benefits to confidently make informed recommendations.

Team Involvement

Development :

Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback and opportunities to improve.

Diversity, Equity, Inclusion, and Belonging :

Encourage open communication and active listening to teammates' perspectives related to DEIB. Foster belonging by promoting teamwork, collaboration, and recognizing each employee's contributions.

Operational Excellence

Time and Attendance :

Be punctual, reliable, and present. Participate in teamwork, take breaks as needed, and stay up-to-date with company news.

Visuals and Merchandising :

Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.

Stock and Inventory :

Use Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience.

Policies and Procedures :

Follow company standards for opening / closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required :

Excellent customer service skills

Flexibility to adapt to changing situations and priorities in a fast-paced environment

Knowledge and passion for skincare, natural beauty, and ethical business

Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred :

Experience with consultation-based customer service models

Strong problem-solving skills for day-to-day operations

Experience working in a team environment

Experience in skincare or cosmetics

Experience in cross-cultural collaboration and DEIB or social justice training

Fluency in Spanish, French, or other languages

Pay :

Polaris Fashion Place Pay

$14.50 USD per hour

Equal Opportunity :

Lush Handmade Cosmetics is an equal opportunity employer. We do not discriminate on any protected status as defined by applicable law.

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