Technical Support Specialist, Senior

Responsibilities

We are looking for a proactive and technically skilled Senior Technical Support Specialist to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies with a strong focus on Microsoft Teams Cisco conferencing systems and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support including executive-level assistance.

This is a contract to hire position located onsite in Deerfield IL.

Qualifications

• 2 years of experience in IT infrastructure or technical support roles.
• Strong hands-on expertise with Microsoft Teams (Teams Rooms telephony).
• Proficient in Cisco conferencing systems (Webex SIP / H.323 endpoints).
• Experience with Crestron AV control systems and Polycom Studio X50.
• Familiarity with AV over IP HDMI / HDBaseT and signal flow for video / audio.
• Working knowledge of Microsoft 365 administration.
• Excellent troubleshooting skills and ability to communicate technical concepts clearly.
• Proven ability to work independently and collaboratively in fast-paced environments.
• Experience supporting executive-level users with professionalism and responsiveness.
• Strong written and verbal communication skills.
• The candidate must have a car as this position requires travel between locations
• A valid drivers license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude

Preferred :

We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range : $40-$45 per hour

What you get :

We offer weekly competitive pay medical dental vision 401K and more.

Overview

IT happen!

Sentinel Technologies Inc. has been rated a top workplace every year since 2012!

About Us :

Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at

As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position please contact .

The Know Your Rights Poster is available here

EEO Policy Statement is available here.

Experience : IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 40 - 45