Provider Scheduling Coordinator

Job Description

Job Description

Provider Scheduling Coordinator

Background : Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, Chilton, and Wilcox counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.

Responsibilities & Duties

Responsibilities

The Provider Scheduling Coordinator is responsible for daily management and compliance of provider schedules.

Primary responsibilities include establishing master schedules, auditing, reporting, and communicating to downstream stakeholder to ensure proper scheduling and utilization of providers

The Provider Scheduling Coordinator is not only responsible for alignment of schedules within the CMC practice but with hospital organizations where the providers are credentialed

Creates Master schedule for CMC providers, includes daily schedule, call rotation, hospital coverage, procedural assignments, ambulatory coverage

Audits schedule to ensure appropriate provider coverage at all hospital, procedural (including testing), and practice locations

Implements and communicates schedule changes as necessary

Confirms with operational leaders about changes made to ensure necessary operational support

Ensures provider schedules align with stakeholder entities (ED, procedural / testing departments and hospitals)

Consults with other scheduling coordinators to ensure accuracy and appropriate awareness

Reassigns providers based on unexpected changes

Works with stakeholders to modify schedules and communicate changes to all affected parties, including peer hospital groups

Compiles and reports data on current schedules and proposed schedule changes

Produces reports that depict clinic operations

Uses data to substantiate changes or modifications

Confirms with leadership changes or modification made

Participates with clinic leadership in provider schedule design; creates staffing rules and templates for each provider

Serves as subject matter expert (SME) on various committees and task forces

Provides knowledgeable insights on CMC manpower allocation for physician services

Maintains the provider directory and provider assignments that transcribe to the master scheduling process

Modifies assignments when necessary

Serves as a liaison between CMC clinics and IT department regarding scheduling related systems requests

Ensures EMR (Athena) is aligned with scheduling templates (system name)

Troubleshoot defects in EMR, works with IT Team on a resolution

Maintain in-depth knowledge of template build options to promote clinic flow efficiency and maximize patient throughput

Communicates with providers and clinic team members on template changes and availability

Meets with new providers and onboards them to the scheduling / assignment process

Confirms credentialing is completed for all new providers prior to activating provider schedules and assignments

Redirects providers to physician leadership when there are concerns with assignments or schedules

Complete all other duties as assigned

Qualifications :

Educational Requirements : Bachelor's Degree in Business Management, Supply Chain or Logistics Management or other related field. Relevant work experience may be substituted for educational requirement.

Minimum Experience : Applicants to this position must have a minimum of three years of experience in a medical office setting with experience with provider scheduling

Job Specific and Unique Knowledge, Skills and Abilities :

Exceptional organizational skills, particularly in the areas of planning, coordinating, communicating

Demonstrates good judgment and maturity, working collaboratively with team members and providers

Demonstrates proficiency in Google Suite applications

Extensive knowledge of provider visit types, sequencing, and cadence

Excellent written, verbal, and listening skills

Knowledgeable about physician and facility contracts to apply working knowledge to scheduling initiatives

Able to work effectively under pressure