Customer Service & Billing Specialist - Residence Billing Coordinator

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Job ID

81458

Location

UCSB Campus

Full / Part Time

Full Time

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Job Posting Details (External)

Position Number : 40074234

Payroll Title : BLANK AST 3

Job Code : 4722

Job Open Date : 9 / 25 / 2025

Application Review Begins : 10 / 10 / 2025

Department Code (Name) : CTLR (Controller)

Percentage of Time : 100%

Union Code (Name) : CX- Clerical Unit

Employee Class (Appointment Type) : Staff : Career

FLSA Status : Non-exempt

Salary Grade : N / A

Pay Rate / Range : The budgeted salary range that the University reasonably expects to pay for this position is $29.35 to $31.38 / hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $29.35 to $42.06 / hour.

Work Location : Student Affairs & Admin Svs - 1212

Working Days and Hours : M-F; 8 : 00am-5 : 00pm

Benefits Eligibility : Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable : Other -BFS supports a hybrid agreement for this position and will continue to do so as long as it makes sense for the position and meets the campus policies.

Special Instructions :

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement :

In support of the UCSB Mission and UC Statement of Ethical Values, Business & Financial Services is an integral campus and community partner, providing sustainable value-added services and solutions to ensure responsible compliance and stewardship.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties :

The BARC Billing Assistant supports a wide range of student receivable, billing, and customer service functions to ensure accurate financial processing and exceptional service delivery. Under general supervision, the role assists with financial journals, registration payment processing, daily balancing, payment plan audits, account maintenance, and financial aid file review, requiring sound judgment and adherence to UC and campus policies. Serving as a primary contact for students, parents, and departments, the position provides professional guidance on billing and payment inquiries, resolves complex account issues, and identifies service improvements to manage peak workloads efficiently. The Billing Assistant also coordinates housing-related billing with Housing and Residential Services, ensuring timely statements, accurate payment applications, and proper assessment of late fees. In addition, the role supervises 4-10 student employees, overseeing scheduling, training, and performance to ensure effective front-line customer support.

Required Qualifications :

• High school diploma or equivalent experience.
• 4-6 years Experience providing professional customer service, including resolving billing, payment, or account-related inquiries in a high-volume environment.
• 4-6 years Experience handling financial transactions, account adjustments, or reconciliation activities with accuracy and attention to detail.
• 4-6 years Experience working with receivables, billing systems, or financial software (e.g., BARC, CASHNet, general ledger, or comparable systems).
• 4-6 years Experience interpreting and applying organizational policies, procedures, or regulations in daily work.
• 4-6 years Experience preparing, reviewing, or analyzing financial journals, spreadsheets, or reports to ensure accuracy and compliance.
• 4-6 years Experience collaborating with multiple departments or stakeholders to resolve account, billing, or financial discrepancies.

Preferred Qualifications :

Special Conditions of Employment :

Misconduct Disclosure Requirement :

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct :

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Job Functions and Percentages of Time :

UC Vaccination Programs Policy :

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals

For more information, please visit University of California Policy on Vaccinations - https : / / policy.ucop.edu / doc / 5000695 / VaccinationProgramsPolicy

Equal Employment Opportunity :

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations :

The University of California endeavors to make https : / / jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement

Privacy Notification Statement and Notice of Availability of the UCSB Annual Security and Fire Safety Report Disclosures

Application Status : If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.