POSITION OVERVIEW
The Switchboard Operator/Referral Coordinator answer’s incoming phone calls and direct the calls to the appropriate person or department. The individual must be capable of answering phones in a courteous and patient manner, as well as provide effective telephone switchboard and other departmental services. Operators work independently in a small office like a call center environment. This position is also responsible for delegating and assigning incoming referrals to our Providers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Receive and route calls to correct departments/services
· Must learn the internal intranet systems and VA phone protocols
· Follows all safety rules and regulations
· Route emergency calls appropriately based on the Standard Operation Procedure manual
· Performs all job tasks listed in Statement of Work
· Available to backfill hours if colleagues are sick, on vacation or out based on other emergencies
· Ability to communicate and work cooperatively with other Switchboard operators, Switchboard supervisor, and Hospital staff
· Additional Operator duties as assigned
· Assign referrals to appropriate providers
· Must update referral spreadsheet and keep track of providers in rotation for incoming referrals
QUALIFICATIONS
· Minimum High School Diploma, or equivalent
· Must be at least 18 years or older
WORKING CONDITIONS
Telephone Operator and Referral Coordinator • Colorado Springs, CO
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