Patient Service Specialist - Orthopaedics

Patient Service Specialist - Orthopaedics

Join Cleveland Clinic Akron General's Stow Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families within the Orthopaedics department. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works days from 8 : 00AM 4 : 30PM. Occasional floating between Akron General POB, Stow, Green, Tallmadge and Bath may be required.

A caregiver who excels in this role will :

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and / or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include : High School Diploma / GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree.

Preferred qualifications for the ideal future caregiver include : Knowledge of medical terminology, previous front desk experience, knowledge of EPIC.

Physical Requirements :

Personal Protective Equipment :