Customer Service Representative

Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!

Working as part of a dedicated team of customer experience sales and compliance professionals youll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. Youll serve as part of the customer experience team providing support to Clients internal Operations Finance Logistics and field staff to ensure a high level of customer satisfaction.

Primary Responsibilities (Essential Functions) :

Responsible for managing and identifying customers needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.

Actively manage multiple customers assigned to the team members roster including communications and logistical activities; prepare and review orders for accuracy per client contract including accurate pricing and order review for invoicing.

Partner with Sales team to increase revenue growth of assigned account roster including performing various sales-related activities to support account roster.

Coordinate with cross functional teams to assign tasks to the correct departments.

Maintain thorough and updated customer records.

Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.

Responsible for all case management tied to the team members assigned accounts.

Conduct research and work cross functionally to resolve or escalate problems.

Regularly review analyze and prepare reports on the status of customers orders.

Conduct proactive calls to ensure ongoing communication with existing customers.

Regular contact with all levels of interdepartmental personnel including billing collections sales drivers transportation facilities and information services.

Perform other reasonably related tasks as assigned by management.

Qualifications :

Basic Required Qualifications :

Bachelors degree OR High School diploma / GED coupled with a minimum 2 years of experience in customer service role.

Experience with Microsoft Office software (Word Excel PowerPoint and Outlook).

Strong level of Customer Service acumen.

Experience using a CRM system or web-based programs proprietary online applications; preferably Salesforce.

Highly developed verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening

Ability to manage several tasks simultaneously and meet deadlines.

Preferred Qualifications :

Work experience with waste characterization waste handling logistics and profiling demonstrating familiarity with EPA / RCRA and DOT regulations.

Knowledge of Salesforce Ariba or Oracle systems.

Experience administering and reviewing service contracts.

Ability to lead account-specific projects.

Bachelors degree in chemistry environmental studies or biology.

Physical and Mental Demands

Must be able to regularly access and use general office equipment including phones computers copiers etc.

Must be able to work in a busy often distracting work environment that is generally climate controlled.

Must be able to lift up to 20 pounds unassisted on an occasional basis.

Must be able to sit for long periods of time.

Must be able to stand or walk for long periods of time.

Additional Information :

Clean Earth offers competitive benefits including health dental and vision insurance life insurance and disability plans as well as a 401k with company matching.

Together we work hard we succeed through industry know-how safety and sustainable growth and we recognize a job well done.  Knowledge is power and at Clean Earth we support the continuing education and training of each team member.  Every team member is encouraged to learn and grow with the company through various educational channels that are well-suited for their career path at Clean Earth.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Enviri Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure : Call toll free and leave your name phone number city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  This line is dedicated to disability applications only.  No other inquiries will receive a response.

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Department / Functional Area : Sales

Experience : years

Vacancy : 1