Operator / Dispatcher I

Operator / Dispatcher I

Works under the supervision of the Manager Emergency & Communication Operations. The Operator / Dispatcher must determine the nature and location of calls requesting medical, public safety, fire, transporters, environmental services, or other emergency and non-emergency services, then use BIDS documentation log to document, dispatch, track and monitor appropriate response for service. Receives telephone calls, radio calls, collects information regarding non-emergencies and emergencies in progress to relay to security officers or emergency responding teams; and documents critical information to maintain the location and status of security officers, transporters, and environmental services in the field. The position must also be able to look-up on computer, patient, and staff information. Responsible for hospital overhead paging, documentation, and paging of individuals through the paging system. Required to use two-way radios and emergency communications equipment. The Communications Center is responsible for coordinating all Codes and Disaster communications.

Education, Work Experience and Licensure :

• High School Graduate or GED required.
• Must obtain CPR certification within 12 months of employment.
• Must obtain Public Safety Telecommunicator 1 certification within 12 months of employment.
• Previous experience in dispatching EMS, Fire and Law Enforcement, and basic dispatch preferred, but not required.
• Telephone operator or receptionist experience a definite advantage.
• Professional demeanor, and basic computer skills required.
• Approximately five weeks on the job training.

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