HBC Assistant Department Manager
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title : HBC Assistant Department Manager
Department : HBC
FLSA : Non-Exempt
General Function :
As an HBC Assistant Manager, this position will be responsible for assisting Department Manager to present the most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies :
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations :
Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Basin Department Manager
Positions that Report to you : Department Employees
Primary Duties and Responsibilities :
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.Makes an effort to learn customers names and to address them by name whenever possible. Assists customers by : (examples include)escorting them to the products theyre looking for
securing products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.Answers the telephone promptly and provides friendly, helpful service to customers who call.Assists the department manager regarding necessary merchandise, places orders, prices, and determines placement of product as instructed by department manager.Determines seasonal and holiday merchandise including garden center, places orders in a timely manner, prices merchandise, determines placement of product.Schedules department employees and participates in the hiring, training, and termination processes.Produces, and places proper signage on the products. Assists customers and answers questions.Maintains the appearance of departments and ensures cleanliness.Stocks shelves when necessary.Ensures inventory counts are completed and assists with the completion of the department P&L.Determines product placement, design and builds displays at department manager's direction.Meets with vendors and sales reps to review merchandise and possibly purchase product. Receives merchandise and verifies shipment.Posts invoices.Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.Maintains strict adherence to department and company guidelines related to personal hygiene and dress.Adheres to company policies and individual store guidelinesSecondary Duties and Responsibilities :
Suggests products to be advertised.Orders product and supplies as neededAssists in other areas of store as needed.Performs other job related duties and special projects as required.Knowledge, Skills, Abilities and Worker Characteristics :
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.Ability to do arithmetic calculations involving fractions, decimals, and percentages.Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.Supervisory Responsibilities :
Instructs, assigns, reviews and plans work of others.Maintains standards, coordinates activities, and allocates personnel.Education and Experience :
High school or equivalent experience and up to one year of similar or related work experience.
Physical Requirements :
Must be physically able to perform heavy work exerting up to 100 pounds of force occasionally; up to 50 pounds of force frequently; and up to 20 pounds of force constantly to move objects.Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, and field of vision.Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.Working Conditions :
This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to temperature extremes, dampness, electrical shock and chemicals / solvents. This is a fast pace work environment.
Equipment Used to Perform Job :
Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, bass, price gun, and C.A.R.S. reordering system.
Financial Responsibility :
Responsible for the ordering and pricing of the merchandise in the department.
Contacts :
Has daily contact with customers, suppliers / vendors, and the general public.
Confidentiality :
Has access to confidential information including pricing, sales, figures, wages, and inventory figures.
Are you ready to smile, apply today.
