Team Manager - Testing Operations

Job Description

Job Description

The purpose of the role is to drive operational performance in sourcing with a focus on lead generation and validation metrics. The manager is responsible for managing daily operational targets to ensure consistent delivery and maintaining strong client relationships through structured weekly, fortnightly, and monthly progress reporting. The role also includes recruiting, onboarding, and conducting performance appraisals for internal associates, as well as ensuring full alignment with client policies by updating and disseminating guidelines across the team.

Responsibilities : Operational & Quality Oversight

• Oversee verification and quality of processed cases
• Act as checker for critical cases and manage escalation queues
• Monitor daily absenteeism and ensure productivity continuity
• Allocate workloads based on case complexity and risk
• Develop strategies for clean-up activities and process optimization

Responsibilities : Governance & Reporting

Responsibilities : Training, Policy & Knowledge Management

Responsibilities : People & Team Leadership

Responsibilities : Customer Relationship Management

Responsibilities : Resource & Program Management

Other Requirements

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.