Content and Knowledge Management Services Specialist (contingent)

LOCATION : San Antonio, TX

SUMMARY :

The Content and Knowledge Management Services Specialist will support the Defense Health Agency (DHA) - Acquisition function.

The Contractor shall provide support to manage a comprehensive DHACA (AD-S) knowledge management framework to simplify, standardize, and automate processes for maximum effectiveness and support an organizational culture of knowledge sharing. Facilitates Communities of Practice (CoP) to foster innovation, improved performance, and collaboration. Creates tools utilizing current technologies and monitors data repositories to determine the appropriateness of content and eliminate redundant, inaccurate, or inappropriate content.

DHA is responsible for the effective execution and operation of the Department of Defense (DoD) medical mission, which is to provide medical services and support to specified categories of individuals entitled to DoD medical care.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Assist with management of the DHACA (AD-S) web presence and collaborative environment in all domains.
• Assist with development of DHACA (AD-S) Knowledge Management (KM) policies, plans, and procedures while ensuring alignment with DHA's strategic plan.
• Assist with development of strategies and processes to capture and codify tacit and explicit knowledge.
• Assist with development of KM taxonomies, facilitate knowledge audits, and perform knowledge mapping and needs assessments to ensure compliance with rules and branding guidelines.
• Ensure KM technology tools are aligned with strategy and support organization mission, vision, and objectives.
• Consult with individuals at all levels within DHACA (AD-S) to evaluate their requirements in order to design and develop custom SharePoint solutions, such as custom sites, lists, libraries, and workflows.
• Assist DHACA (AD-S) leaders in developing tools that optimize performance and maximize return on investment (ROI).
• Assist with developing, deploying, and implementing Business Process Management (BPM) capabilities such as process design, mapping, and modeling to improve business processes, organization efficiency, and effectiveness.
• Integrate BPM processes with portal features, including unified security, document management, and group management capabilities to improve business processes and increase organization efficiency.
• Participate in DHACA Integrated Product Teams (IPTs) or other entities to capture all KM / BPM processes.
• Assist Government staff performing oversight, management, and administration of ADS's collaborative environment to protect PII, procurement sensitive, and other sensitive information.
• Utilize the DHACA Executive Support Office (ESO) Help Ticket System to receive, monitor, manage, and assist users with user requests related to ESO responsibilities.
• Develop and deliver ad hoc or event-driven DHACA portal training sessions in groups or one-on-one situations in all areas of KM and BPM.
• Contractor shall assist the Government in managing all DHACA web-based content to include managing DHACA public / private web domain requests, coordinating updates, and ensuring 508 compliance.
• Assist users with SharePoint-based, out-of-the-box tools including developing portal pages, organizing files and folders, managing portal content, creating training materials, and advising on leveraging collaboration tools based on customer needs.

NON-ESSENTIAL DUTIES :

Perform other duties as assigned.

EDUCATION AND EXPERIENCE :

Requirements :

Extensive knowledge or understanding in Knowledge Management procedures and Collaborative Portal / Site design, development, maintenance, and layout.

Knowledge or understanding of Microsoft PowerApps and Power Automate Flows.

Familiarity with federal and DoD acquisition processes, systems, and procurement data standards is preferred.

Must be able to communicate effectively verbally and in writing.

COMPUTER SKILLS :

CERTIFICATES, LICENSES, REGISTRATIONS, CLEARANCE :

PHYSICAL DEMANDS :

Note : This position is contingent upon award and funding.

BCF Solutions, Inc. is an Equal Opportunity Employer and participates in the E-Verify Employment Verification Program. EOE AA Minorities, Females, Protected Veterans, and Individuals with Disabilities. BCF maintains a drug-free workplace.

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