MTS Instrument Service Engineer

Job Information Number

ICIMS-2025-9405

Job function

Other

Job type

Full-time

Location

T&T - Norcross - Norcross, Georgia United States

Country

United States

Shift

1st

About the Position Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary

The Manufacturing Technical Support (MTS) Instrument Service Engineer is responsible for a variety of tasks associated with installations, maintenance, calibrations repairs, and other site duties associated with Werfen capital equipment (Neo IRIS, Echo Lumena, Replicant A and Replicant B) to ensure instrument Uptime in MTS. Maintaining uptime of these instrument platforms is critical to MTS efficiency and productivity for the investigation and troubleshooting of commercial products, material and component qualifications, improvement of existing products and processes, Root Cause Investigations and Projects in collaboration with R&D associated with new reagents and components.

This role oversees all automated testing platforms that utilize Werfen Commercial product for Werfen developed assays in the MTS testing laboratory. Routine support for other laboratories at the Werfen Transfusion Technology Center is not part of this role's scope.

The Manufacturing Technical Support (MTS) Instrument Service Engineer will be required to maintain training compliance according to SOP's for each of the unique platforms. The ability to service each platform and maintain uptime is the primary job responsibility.

Responsibilities

Key Accountabilities

• Perform multiple tasks associated with corrective maintenance, installations, and calibration of equipment within the MTS laboratory.
• Maintain all instrumentation at or above levels set forth by the manufacturer's specifications 100% of the time by providing a high level of responsiveness and escalation of instrument issues to the MTS laboratory Supervisor and / or MTS Director.
• Maintain a spare parts inventory for routine Preventative Maintenance with an accuracy of greater than 95% to resolve any issues within MTS instruments.
• Document accurate records of all duties performed and expenses incurred using appropriate documentation forms including RMA's for parts shipments.
• Understand and become proficient in Automated blood banking techniques in support of testing within the MTS Testing Laboratory when Instrument Uptime is 100% .
• Ability to assemble test samples and execute testing under the direction of the MTS laboratory Supervisor and / or Director when Instrument Uptime is 100% and / or Critical Investigations for Commercial release are required.
• Ensures deadlines are met for installation of new equipment, PM's and upgrades for equipment, and turnaround of repaired equipment.
• Training of other staff members as needed.
• Stay current on knowledge of products, services, procedures, policies, systems, and company organization as it relates to job requirements by completing regular training assignments.
• Performs other duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking / Key relationships

Qualifications

Minimum Knowledge & Experience required for the position :

Management has the discretion of substituting relevant work experience for a degree and / or making exceptions to the years of experience requirement.

Skills & Capabilities :

Travel requirements : 0%

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

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