Club Retail Manager

Club Retail Manager

Omni Hotels & Resorts is seeking a Club Retail Manager for the beautiful Barton Creek Country Club to lead and oversee retail operations across four golf course shops and one racquet shop. This highly visible leadership role requires balancing the elevated expectations of private club members with the dynamic needs of resort and group guests, while driving retail excellence, profitability, and member / guest satisfaction.

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce we ranked among the best resorts in Texas : Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities

• Oversee daily operations of all golf and racquet retail shops.
• Develop and execute merchandising strategies aligned with private club luxury standards and resort guest preferences.
• Partner with vendors to curate assortments of apparel, equipment, racquet sports gear, and branded merchandise.
• Ensure visual presentation standards are consistently executed across all shops.
• Manage seasonal buy plans, inventory control, markdowns, and stock rotation.
• Develop and manage retail operating budgets for all shops.
• Drive sales performance, monitor KPIs, and analyze business trends.
• Implement pricing strategies that balance member value with resort profitability.
• Maximize revenue from group business, tournaments, and special events through creative retail packages and gifting programs.
• Deliver a high-touch service model for private club members, ensuring exclusivity and personalized experiences.
• Collaborate with resort and group sales teams to design and fulfill large-scale gifting, logoed merchandise, and special order needs.
• Build strong relationships with members, resort guests, and corporate clients to foster loyalty and repeat business.
• Foster a culture of service, professionalism, and product knowledge.
• Provide ongoing coaching and recognition to maintain high levels of engagement and retention.
• Work closely with Golf Professionals, Racquets leadership, F&B, Events, and Omni Corporate Retail to align strategies.
• Support major tournaments, member events, and resort group functions with creative retail activations.
• Ensure compliance with Omni standards, inventory systems, and reporting requirements.
• Microsoft Office, Birchstreet, Kronos, Synergy, OnTrack, Resort Suite, Yellow Dog systems

Qualifications

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster