Bilingual Customer Service Advocate

A company is looking for a Customer Service Advocate I - Cambodian.

Key Responsibilities

Responds to routine member and / or provider inquiries, requests, and concerns accurately and timely

Mitigates complaints from escalating by resolving issues during the initial contact

Documents all communications and maintains performance standards based on established metrics

Required Qualifications, Training, and Education

High School diploma or GED required

Entry-level position with little or no previous experience needed

Preferred experience in a healthcare call center environment

Bilingual in English and Cambodian is required

Experience with multitasking using multiple systems and programs preferred