Director of Operation (Mandarin-Speaking)

Salary: $100,000-$140,000 / year

Responsibilities

• Oversee daily operations of Parts, After-Sales, Assembly/Warehouse, Logistics & Inventory, and Order Processing departments.
• Develop and implement operational processes to improve efficiency and accuracy.
• Establish and track KPIs for each department, driving achievement of company goals.
• Supervise and optimize the use of ERP/WMS systems, ensuring timely and accurate data.
• Coordinate cross-functional collaboration with Sales, Finance, Customer Service, and other departments to enhance overall efficiency.
• Lead initiatives to improve processes, control costs, optimize inventory turnover, and enhance delivery performance.
• Handle operational emergencies and resolve issues promptly to ensure stability in the supply chain and order fulfillment.
• Provide data-driven analysis and insights to support business decision-making.
• Build, train, and manage teams, fostering talent development and succession planning.

Requirements

• Bachelors degree or above
• Minimum of 5 years in operations management, with at least 3 years experience in a manufacturing environment.
• Solid experience in managing Parts, After-Sales, Warehouse, Logistics, and Order Processing functions.
• Proficiency in ERP systems; NetSuite experience is preferred.
• Strong analytical skills with the ability to prepare and interpret operational reports.
• Excellent communication, negotiation, and cross-department coordination skills.
• Proven experience in building, training, and managing teams.
• Results-oriented with strong accountability and problem-solving mindset.
• Ability to work under pressure and respond quickly to unexpected issues.
• Familiarity with import/export and trade compliance is a plus (for cross-border operations).
• Mandarin Chinese proficiency

Job Type: Full-time

Pay: $100,000-$140,000 / year

Benefits:

• 401(k) retirement plan
• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)