Talent.com
Multi-Unit Manager

Multi-Unit Manager

Dunkin'Chicago, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Posting

Experience

  • Two Years of Multi-Unit Manager Experience in the QSR Industry

Job Responsibilities

  • People Planning, Talent Management Development : MUM recruits, interviews, develops, trains, and retains qualified management personnel.
  • Ensures 24 7 certified Shift Management Coverage
  • Monitors, identifies, assesses restaurant training needs in order to coach RM's to create and implement organization and training plans meeting Dunkin Brands requirements.
  • Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth.
  • Ensures that all HR related policies are followed
  • Guest Satisfaction Measures and improves guest satisfaction in each restaurant.
  • Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant.
  • Use trend information to identify problems and create action plans.
  • Ensures that customer complaints are resolved within 24 hours of receipt.
  • Solicits feedback from guests during every restaurant visit and correlates with trend information.
  • Operations Excellence / QSCMUM ensures Dunkin' Brands operational standards are followed.
  • Develops and executes a plan for timely completion of self-assessments.
  • Uses operational assessments to identify root causes and create action plans for improvement.
  • Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results.
  • Implements plans that measure and build sales and transactions.
  • Ensures Restaurant Managers execute the current company plan-o-grams and programs.
  • Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business.
  • Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling.
  • MUM's primary responsibility is to operate great restaurants through daily involvement.
  • Actions against franchisee specific cost category targets to ensure profitability.
  • Uses Market Share steps to build sales and increase profitability.
  • Capital Investment MUM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets.
  • Ensures that contracted services are delivered.
  • Creates plans to address preventative maintenance issues.
  • Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria.
  • Follow-up on individual restaurants to see that preventative maintenance plans are followed.

    • Job Type : Full-time

    Create a job alert for this search

    Manager • Chicago, IL, US