Key Accounts Operations Manager

Job Description

Job Description

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

Orange EV is seeking an experienced Account Operations Manager to serve as the primary operational point of contact for our largest and most strategic customer account. In this pivotal role, you will own the day-to-day operational relationship, ensuring seamless execution across all touchpoints from order to delivery to ongoing support. You will be responsible for understanding and adapting to the customer's unique systems, processes, and requirements, while building scalable operational frameworks.

Position Responsibilities

• Serve as the single point of operational contact between Orange EV and the Customer
• Conduct comprehensive discovery of customer vendor management systems, processes, reporting requirements, and communication protocols
• Create and maintain the "Account Operational Playbook" documenting all unique processes, requirements, and escalation procedures
• Build and manage relationships with key operational contacts
• Coordinate cross-functional activities internally (manufacturing, logistics, quality, service, engineering) to meet customer commitments
• Ensure timely and accurate delivery of all customer-required reporting, including uptime scorecards and performance metrics, and more
• Manage customer expectations and communications regarding truck deliveries, deployments, and any service issues
• Identify and implement process improvements to increase efficiency and customer satisfaction
• Lead preparation for and participate in Quarterly Business Reviews and executive-level customer meetings
• Proactively identify potential issues and develop mitigation strategies before they impact the customer
• Serve as an escalation point for urgent customer issues, coordinating rapid response across internal teams
• Develop and maintain customer-specific documentation, including compliance records and audit trails
• Translate customer requirements into actionable work for internal teams
• Monitor customer satisfaction and identify opportunities to strengthen the relationship

Position Qualifications

Ideal Candidates

Physical Requirements

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W / M / Vet / Disabled / Sexual Orientation / Gender Identity