Front Desk

Join SafeSplash Swim Schools

If you're passionate about kids or the sport of swimming, you're at the right place. Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU! SafeSplash Swim Schools of Northern New Jersey is actively recruiting professional individuals for our front desk position who will help us uphold the best customer experience possible at our Cedar Grove location. At SafeSplash Swim Schools, we believe swimming is a life skill. Therefore, we approach each one of our swim lessons with great skill, passion, and individual attention. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life. Join our swim family to enable a lifetime of water safety for kids and adults and be part of the team of teaching the joy and skill of swimming.

Front Desk Job Description

Reports to: Assistant General Manager/Manager on Duty

Description:

Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on-time; maintains office operations by receiving and distributing communications; maintaining supplies and equipment; maintains facility appearance and cleanliness.

Essential Duties and Responsibilities (including but not limited to):

• Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.
• Maintains the schedule and client accounts by booking classes, recording accurate and up-to-date information, taking client payment when necessary; scheduling classes and appointments.
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.
• Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to work stations.

Other Duties: Perform other duties as assigned.

Position Qualifications and Requirements:

• Happy and professional disposition; hospitable and caring.
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations.
• Strong communication skills including telephone, verbal and written communication, and listening.
• Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.
• Dependable and flexible schedule: will be required to work some evenings and weekends

Hours: 3-30 hours per week

Compensation: Commensurate with experience and skills

Benefits/Perks (may vary by location):

• Great Pay
• Flexible Schedules
• Work/Life Balance