Customer Support Specialist

Customer Support Specialist

Department : Core Call Inc

Employment Type : Full Time

Location : Fayetteville, NC

Compensation : $18.00 - $25.00 / hour

Description

Job Title : Customer Support Specialist

Location : Fayetteville, NC

Job Type : Full-Time

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you'll be the front line of communication for our customers, responding to inquiries and resolving issues in a timely and effective manner. The ideal candidate is a problem solver who thrives in a fast-paced environment and has excellent interpersonal skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a friendly and professional manner.
• Resolve customer issues and complaints effectively, following up to ensure complete satisfaction.
• Document and track customer interactions in our CRM system accurately and attently.
• Provide product information, troubleshooting assistance, and guidance to customers as needed.
• Collaborate with other departments to address customer needs and enhance service delivery.
• Identify trends in customer inquiries and suggest improvements for products and processes.

Skills, Knowledge and Expertise

Benefits