IT Support Analyst

Job Description

Job Description

Join the XRG Team : Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer :

• Competitive Pay and Annual Bonus : Pay Range : $22.00 - $26.00. Your hard work deserves recognition. We believe in rewarding excellence.
• Unique Culture : Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
• Comprehensive Benefits : Medical, Dental, Vision, and 401(k) match
• because your well-being matters.
• Company-Paid Life Insurance and AD&D : We've got you covered.
• Career Growth Opportunities : We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
• Professional Development Reimbursement Program : Invest in your future with our tuition reimbursement program.
• Employee Referral Program : Share the joy of being part of the XRG team with others.
• Free Food : Enjoy monthly Meal Card allowances to use at any of our locations / brands and monthly catered lunch.
• Wellness Perks : Complimentary soda, water, coffee, fruit, and snacks to keep you fueled throughout the day.
• Time Off : Paid vacation, sick time, and eight observed holidays, with an additional floating holiday annually.
• Hybrid Work Option : Enjoy the flexibility of a hybrid work arrangement, with the option to work from home one day a week and four days in the office.
• Financial Well-Being : Exclusive Credit Union Benefits, including Checking / Savings, Loans, and Financial Education.
• Partner Perks : Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
• Life Beyond Work : Embrace additional benefits such as pet insurance, legal services, and much more!

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

Compensation Range : $22.00-$25.00 / per hour

PURPOSE

The IT Support Analyst will be responsible for answering phones, emails, and the support queue from our restaurants needing support with various issues.

DUTIES & RESPONSIBILTIES

QUALIFICATIONS & SKILLS

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.]

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

DISCLAIMER

This job description is a summary of duties, which you as an IT Support Analyst are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.