Customer Service Specialist

Job Description

Job Description

Customer Service Representative

Location : Addison, IL

Schedule : Monday through Friday, 8 : 00 AM – 5 : 00 PM or 7 : 00 AM – 4 : 00 PM (onsite, 5 days a week)

Pay Rate : $28–$36 per hour

Duties :

Serve as a key point of contact for customers, ensuring timely and accurate order processing from entry through delivery

Manage order status updates, coordinate with internal departments, and resolve customer inquiries efficiently

Maintain and update customer records within ERP or MRP systems

Generate and review reports in Excel to track orders, shipments, and customer communications

Collaborate with manufacturing and engineering teams to ensure accurate fulfillment and scheduling

Provide exceptional service by handling escalations, troubleshooting issues, and maintaining positive client relationships

Requirements :

Minimum 3 years of customer service and order processing experience within a manufacturing or engineering environment

Strong background working in ERP / MRP systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, or Epicor

Proficient with Microsoft Excel and Microsoft Office Suite

Excellent communication, organization, and problem-solving skills

Proven ability to manage multiple priorities in a fast-paced, detail-driven environment

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.