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Case Manager

Case Manager

ABHSLos Angeles, CA, United States
20 hours ago
Job type
  • Full-time
Job description

General Description

The Case Manager is responsible for resource assessment to identify client needs and establish connections / rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.

Tasks & Responsibilities

A. Essential Duties

  • General Case Management functions supporting client needs.
  • Coordinate daily case management needs assisting clients with securing resources.
  • Coordinate / facilitate Third Party records requests.
  • Participate in weekly Treatment Team Meetings.
  • Discharge & Aftercare planning.
  • Facilitate groups at least once per week.
  • Maintain weekly communication with client's social supports.
  • Collects and records all information necessary for admission and extended stay review.
  • Obtain all applicable consents, financial agreements, and ROI's.
  • Relationship building with all clients in residential services.
  • Providing AMA follow-up phone calls
  • Actively blocking AMA's; and outreaching all clients who AMA with follow-up phone calls
  • Collaborate with Admissions and Clinical to assist in refer out process.
  • Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs.
  • On-Call / After-Hours Phone coverage and availability, as needed
  • Maintain communication with all alumni members

B. Additional Duties

  • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
  • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

    • C. Interpersonal Relations

  • Create Meaningful Connections : Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
  • Take Accountability : Take constructive feedback and prevent discourse among our peers.
  • Live in the Solution : Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
  • Be Professional : Wear business casual attire (please see dress code policy).

    • Competencies

  • Adaptability
  • Customer Service
  • Decision Making
  • Dependability
  • Ethics
  • Interpersonal Skills
  • Crisis Intervention and De-escalation
  • Conflict Management
  • Organization Skills

    • Key Performance Indicators

  • Documentation of case management services within 48 hours.
  • Aftercare Planning coordinated, completed, and documented for every client.
  • 85% of clients successfully connected to identified aftercare providers.
  • Completion of at least two case management services for each client in treatment.
  • At least one weekly phone call to each client's support person.

    • Job Specific Competencies

  • Direct Clinical Services
  • 3rd Party Management
  • Aftercare / Discharge Planning
  • Documentation & Charting
  • Service Planning & Execution

    • Performance Standards & Measurement

  • Compliance with essential and incidental duties
  • Compliance with company policies and procedures.
  • Compliance with state and federal laws and regulations applicable to the business.

    • Equipment, Tools & Machines

  • Use of computers, telephones, and other office equipment such as a printer and fax.
  • Use of company network and email domain.

    • Working Conditions

  • Air conditioned and well-illuminated office environment and outdoor environment.
  • May have several responsibilities at once. Interaction with others is constant and can be interruptive.
  • Work may be stressful at times due to high level workflow.
  • Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.
  • Participates in educational training, orientations, or compliance programs as needed to maintain competency.
  • If you must leave your employment with our company, we request clinical employees to give us at least 30 days of resignation notice in writing.

    • Demands

  • Enthusiastic self-starter operating with sustained energy and showing great initiative.
  • Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
  • Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
  • Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
  • Excellent organizational skills.
  • Accepts constructive criticism well in an open and non-defensive manner.
  • Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
  • Ability to function independently and with flexibility.
  • Ability to work under pressure, handle multiple tasks and interruptions.
  • Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
  • Ability to sit, stand, or walk for extended periods of time.
  • Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

    • Qualifications

    Education :

  • Associate degree or college coursework related to this position is required.
  • Bachelor's Degree is preferred.

    • Experience :

  • 2-4 years' experience working in a Behavioral Healthcare Facility.
  • Computer literate : Microsoft Office (Excel, Word, and PowerPoint) required.
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