Junior IT Support Specialist

Overview

As a national portable X-ray company, we are currently seeking a proactive, customer-focused Junior IT Support Specialist to join our dynamic IT team. The ideal candidate will provide helpdesk support to our employees, both remotely and on-site, and contribute to the development of IT policies and procedures. The right candidate will help support not only computers, but biomedical equipment as well.

Responsibilities

• Provide first-line IT support to staff members, both in-house and remote, troubleshooting hardware, software, and network-related issues.
• Manage support tickets, ensuring swift and satisfactory resolution, prioritizing tasks as necessary.
• Document all technical issues and resolutions within the ticketing system for future reference.
• Aid in the creation and maintenance of training materials aimed at educating staff on common IT issues and their solutions.
• Contribute to the drafting and implementation of IT policies and procedures.
• Assist in building a comprehensive FAQ database to facilitate self-service for common IT problems.
• Participate in regular team meetings and trainings to maintain up-to-date knowledge of our IT infrastructure and the latest technologies.

Qualifications

What We Offer

We offer a competitive salary and benefits package, including health insurance, 401K, PTO, and a work-life balance in a positive, inclusive environment that encourages continuous learning.

How to Apply

Interested candidates are invited to submit their resume, along with a cover letter outlining their relevant experience and why they would be a good fit for this position.

Equal Opportunity

PDI Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why Us?

At PDI, youre not just clocking in. Youre helping healthcare reach the people who need it most. Your work helps keep our team mobile, our patients safe, and our service seamless.

Note

Ready to roll? Apply today and help us deliver diagnostic care when and where its needed!

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