We are looking for a Product Consultant in Somersetto ensure product / service exposure,increasedsales, andachievementoftargetsbyrepresentingthecompanyanditsservices to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for :
- Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
- Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
- Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
- Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
- Administration
- Capture daily, weeklyandmonthlyreportsbasedoncustomerinteractionsandsales
- IdentifychallengesandcorrectiveactionsCustomerSatisfactionandService
- Gatherfeedbackfromcustomercomplaints,queriesandrequestsandensureresolution
- Buildandmaintainstrongworking relationships
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