Stand Lead

Section 1 : Identifying Information

Position Title : Hospitality Lead - Quick Serve Job Group : Operations

Reports to : Hospitality Assistant Manager, Hospitality Manager Job Code : 84DT1Q

Approvals : Hospitality Assistant Manager, Hospitality Manager Status : Full / Part-time Hourly

Section 2 : Position Purpose

A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and

efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made

or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.

Style of service may be either grab-and-go, restaurant-style or in-seat service format.

The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and

concourses, including mobile stands, permanent stand fixtures or cafes / bistros. They may handle

monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and

sanitation.

Section 3 : Responsibilities, Supporting Actions, and End-Results

Major Responsibility : Support servers and act as a role model in providing outstanding service to all

Quick Serve customers.

Supporting Actions :

• Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick

Serve locations at start and close of business.

supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.

tasks.

department employees and management.

Demonstrate Sodexo Live! standards for guest service.

Immediately alert Security of any suspicious activity.

for sanitation and safe food handling.

complaints; Involve a supervisor when previous methods have been unsuccessful.

guests to verify age requirements for consumption of alcohol.

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