Client Success Manager

Position Overview

At maxRTE, we believe that every patient deserves access to care without financial barriers, and that hospitals should be equipped to provide that care without shouldering uncompensated costs.

With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying insurance coverage for their patients. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue.

Our technology helps uncover that hidden insurance coverage, so hospitals can recover revenue while patients get the care they need. When we bridge this gap, everyone wins : patients access lifesaving treatment, hospitals strengthen their financial health, and communities thrive.

We are growing quickly and hiring Client Success Managers to partner with healthcare organizations across the nation, helping them realize the full value of our solutions. If you’re equal parts strategic advisor and technical problem-solver, this role is for you.

You’ll play a key role in helping maxRTE retain and grow our client base, expanding our impact and delivering a world-class experience for the teams we serve.

What You'll Do :

• You’ll be the primary partner for a portfolio of key clients, guiding them through the full lifecycle, from onboarding to renewal and expansion. Your focus will be on three core outcomes : retention, revenue growth, and client delight.
• Identify expansion opportunities and successfully drive upsell and cross-sell
• Represent maxRTE as the voice of the business with your customers, specifically ensuring timely responses to client outreach
• Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders
• Partner with our Operations Analyst team to :
• Successfully onboard new clients
• Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes
• Monitor customer usage data to extract insights about client health and troubleshoot issues
• Set up, maintain, and update configurations in our software platform to meet the needs of each client
• Running test file / proof of concepts for prospective and existing clients
• Become a product expert in all facets of maxRTE
• Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap

Requirements

Who You Are :

Benefits

maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer :

About Us

maxRTE is a fast-growing healthcare revenue cycle management software company, helping healthcare providers find insurance for patients. With 1 in 4 Americans having trouble paying medical bills, we strive to have impact for patients, providers and our community. Our insurance discovery software locates unknown coverage from commercial and exchange plans, Medicare, Medicaid, Tricare, worker’s comp, and Cobra for 15-20% of all self-pay patients. We easily integrate with EHRs and our web-based portal ensures secured access for employees, no matter where they work.

maxRTE is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.