Director, Monetization Strategy
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Director, Monetization Strategy will be a trusted advisor and thought leader for the Technology Workflow to drive impactful monetization strategies from idea to execution.
What you get to do in this role :
- Determine, support, and execute monetization strategies for ongoing and new innovations across the Technology Workflow Business Units spanning IT, risk management, and security operations products
- Drive prioritization and clarity of pricing and packaging strategies across Technology Workflow Business Units
- Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap
- Prepare product leaders for the Pricing Committee approval reviews with pricing proposals that are robust
- Provide key monetization strategy inputs into Business Unit 3-year strategic plans, ensuring interlock with product strategies
- Drive strategic pricing analytics and insights from data and market analyses
- Lead customer / market studies around feature value, packaging and pricing
- Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership
- Drive productivity and scale out of a core team of direct reports
Qualifications
Our ideal candidate :
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry4+ years of experience with leading and managing teams8+ years of experience in enterprise technology industry across strategic planning, pricing, product management / strategy, and / or management consulting with 3+ years of specific experience packaging and pricing for software businessesExperience structuring and guiding analysis and extracting insights to inform decisionsExperience facilitating pricing research including conjoint and other direct pricing studiesStrong communication and presentation skills that can be tailored to senior executive level as well as line managementFor positions in this location, we offer a base pay of $162,800 - $284,900, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.