A company is looking for a Senior Manager of Customer Support.
Key Responsibilities
Own and drive team performance metrics including CSAT, SLA achievement, and AI auto-resolution rates
Lead and develop a team of support professionals, focusing on skill enhancement and career growth
Manage cross-functional relationships to ensure seamless operations and communication between departments
Required Qualifications
Proven experience managing a customer support or customer-facing operations team
Track record of accountability in managing performance metrics
Experience leading teams through change and transitions
Strong cross-functional instincts, particularly with engineering and product teams
Comfort operating in a B2B SaaS environment; experience in construction finance or fintech is a plus
Senior Customer Support Manager • Colorado Springs, Colorado, United States
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