Service Review Unit Associate

Overview

Morgan Stanley seeks a professional to join the SRU as part of Wealth Management (Service Review Unit) as an SRU Associate. The SRU Associate will act as an extension of local branch management in the review and approval of both incoming and outgoing Expense Reimbursement requests and / or money / asset movement transactions. The SRU Associate will work with various systems to ensure the appropriate action of each transaction is taking place and aligned to MS Wealth Management policies and procedures. The SRU Associate will partner with their direct manager, Senior Associates, and / or Field Management to resolve issues while processing requests. They will abide by firm, department, and industry policies and procedures to prevent fraud, audit risks, uphold Morgan Stanley's policies, protect client's assets, and follow client instructions.

Responsibilities

• Process expense and / or asset movement transactions daily in a queue-based environment with a high-quality standard and meeting or exceeding expected production standards
• Provide world class customer service
• Work closely with Morgan Stanley branch employees, management, and / or other senior associates to make informed processing decisions
• Communicate with Senior Management and Branch Associates as needed
• Work in a team setting using critical thinking skills and internal resources to resolve escalations and decision transactions
• Apply risk approved policies and procedures to prevent client fraud and improve quality
• Keep current on SEC / FINRA, Compliance and Firm Policies for transaction-based requests
• Work on projects and technology pilots when appointed
• Other duties as assigned

Qualifications

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M / F / Disability / Vet).

Employment details

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