Clinical Technology / Service Delivery Supervisor

Clinical Technology / Service Delivery Supervisor

Supervises troubleshooting and repairs on medical equipment and software, escalating when necessary. Coaches team to perform inspections, functionality tests, scheduled preventative maintenance, and recall of medical equipment and software. Coaches the team to perform installations, updates, and modifications to equipment, ensuring compliance with manufacturers specifications. Supervises the team to investigate and document incidents and accidents involving medical equipment or software. Provides recommendations to leadership on the decommissioning and purchasing of new equipment. Supervises the use of vendors to perform repairs and maintenance when necessary. Supervises the team to ensure that preventative maintenance is adequately documented, and that the parts inventory for medical devices and software is maintained.

Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.

Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.

Ensures that documentation is adequately maintained by : monitoring documentation of the teams action (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system to ensure that all service delivery actions are completed correctly and in a timely manner; coaching the team to document standards, procedures and protocols for all major processes and ensuring that all standards are upheld; and supervising the team to maintain the parts of inventory for medical devices and software.

Oversees the equipment lifecycle by : supervising the team installing, updating, and modifying a variety of medical equipment; planning and coordinating acceptance checks in accordance with manufacturers specifications independently that may require advanced judgement and problem solving; coordinating investigations of medical equipment involved in routine to moderately complex patient and employee accidents and / or incidents, and ensuring the results are adequately documented; and collaborating with the team on the purchase of new medical equipment and software, and recommending decommissioning of obsolete or irreparable equipment.

Oversees ongoing preventative maintenance of medical equipment by : planning and coordinating routine inspections and functionality tests of moderately complex medical equipment (e.g., integrated, interoperable) medical devices and software; coordinating team members to perform scheduled preventative maintenance of medical equipment and software (e.g., replacing parts); coordinating team members to respond to requests for maintenance that may require advanced judgment and discretion; and supervising ongoing preventative maintenance activities, problems, and concerns, and ensuring that all tasks are accomplished.

Oversees the repairs of medical equipment and software by : assigning, coordinating, and supervising team members to troubleshoot and repair medical equipment and software, resolving moderately complex issues and escalating when necessary, and ensuring correct operation according to manufacturers specifications; assigning, coordinating, and supervising team members to perform corrective repairs on medical equipment and software, or coordinating and dispatching vendors to do so; coordinating team members to analyze and correct common to moderately complicated malfunctions on a variety of medical device and software systems; and providing technical direction and guidance through direct observation and feedback before, during, and after the completion of medical equipment repairs.

Contributes to the appropriate use of outside resources by : determining the need for outside resources for repairs and maintenance using advanced judgment; and supervising team members requests for outside resources, escalating issues with vendors, and interacting with vendor organizations.

Minimum two (2) years of experience in a leadership role with or without direct reports.

Associates degree or vocational certificate in Electronic Service, or related field AND Minimum five (5) years of experience in medical technology field service with medical devices and systems or a directly related field OR Minimum six (6) years of experience in technology field service, or a directly related field.

Two (2) years of experience in a healthcare delivery, multi-hospital environment in a leadership / managerial role providing medical equipment and consultative services for hospital and / or medical office buildings (clinic).

Lean / Six Sigma or related certification.