Customer Success Manager

Customer Success Manager

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf : As a Customer Success Manager (CSM) at Jamf, you will act as a dedicated resource and owner for an assigned book of customer accounts, ensuring customer engagement, adoption, and retention across that book of business. The CSM position works within the Customer Success Department and operates in the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customer decision makers and stakeholders, driving proactive engagements, business reviews, and best practices ensuring customers realize measurable value. The Customer Success Manager owns the customer relationship along their entire journey post-sale, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success, as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses.

This is a hybrid position available to individuals residing in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas.

What you can expect to do in this role : Own and manage a book of business of customers, serving as the primary point of contact and customer advocate. Ensure retention and customer satisfaction by delivering value-driven engagements that align with the customer's goals. Develop and execute comprehensive Success Plans tailored to each customer's unique objectives, ensuring desired outcomes and value realization. Analyze and assess account...