15271 Laguna Canyon RdSte 100, Irvine, California, 92618-3146, United States of America
This position has two primary responsibilities :
- First is to ensure timely team processing of American Kidney Fund (AKF) premium assistance requests to ensure patients who are eligible, retain insurance coverage. In addition, assist PFE team with research and escalations as it relates to the P&P.
- Second is to supervise 12-14 teammates responsible for patient assistance within their state footprint. The focus of the collective team is to process American Kidney Fund (AKF) and Patient Financial Evaluation (PFE) documents timely and accurately.
Position has supervisory responsibility for hiring, retention, performance development, performance management, teammate relations, salary adjustments, and termination of direct reports.
Quarterly travel to our office in Irvine, CA is required.
Open to candidates across the U.S
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Provide day-to-day supervision to Patient Assistance teamPerform quality improvement audits of AKF submissionsProvide day-to-day supervision to PFE teammatesResearch and address escalationsReview AKF and PFE reports to ensure timely insurance premium payments and PFE application reviewMaintain and ensure confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policiesProvide training to social workers formally and ad hocAttend and / or lead team meetings, phone conferences, and training as neededAct as a liaison between facility teammates and AKF to resolve patient insurance issues and / or concernsIdentify, resolve or escalate issues (processing) as appropriate for prompt and effective resolutionTravel requirements : 10%Establish and build relationships with clinical resources and Vendor partners to emphasize and integrate Patient Assistance prioritiesReview weekly reports to identify potential patient insurance issues :Assist in updating related Policy and ProceduresCreate and provide training to clinical teammates as neededProvide monthly reporting and analysis on key metrics related to AKF and Drug Replacement to managementCompile quarterly operations reviews on assigned portfolioMonitor and evaluate weekly and monthly key metrics to identify trends or areas of focusProvide leadership to direct reports and departmentPartner with manager on all teammate employment activity such as hiring, promoting, job performance, evaluations, compensation, disciplinary actions, and termination effectively and professionallyEnsure accurate, timely processing of changes in the Workday systemProvide work direction for department teammatesAddress teammate relations issues appropriately; escalate as necessaryKnow, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company; develop and foster a positive, fulfilling work environment; enable teammates to excel in their assigned rolesReview and approve time cards of hourly direct reports for bi-weekly payrollTrack overtime, attendance, and PTOFacilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goalsProvide work direction for department teammates including goals and goal achievement measurements :Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absencesDevelop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goalsAttend team meetings, phone conferences, and training as neededKnow, understand, and follow teammate guidelines, employment policies, and department or company proceduresParticipate as requested in special projects and team initiativesMentor team members as appropriate on Patient Assistance practicesMeet with new teammates after training to obtain feedbackvelopment courses through DaVita’s online training platform StarLearning.LI-RH1
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary / Wage Range
55,000.00 - $91,000.00 / year
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
Colorado Residents : Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.