Delivery Specialist, Customer Experience

ComplyWith makes the law clear for people who need to do things right.

Our vision is to be well known as Aotearoa New Zealand's legal compliance leader, simplifying legal complexity with easy-to-read content and pleasure-to-use software.

Our growing legal technology business works with over 180 Kiwi businesses, including regulators and industry leaders.

The working environment at ComplyWith encourages grounded achievers who love doing work that matters and getting stuff done. We're confident, humble, and authentic.

Get a taste of what we do at ComplyWith here .

We offer a unique opportunity to join a growing company in Aotearoa New Zealand's fast-growing SaaS sector. At ComplyWith we pride ourselves on an awesome working environment :

• We do an honest week's work - no long hours or late nights
• We empower each other to take on responsibility - you'll be supported to grow your career and skillset, and directly lead your own project work
• We have fun - we have office bikes and paddleboards!

About the job

In this role, you'll initially use your highly organised and customer-focused approach to support the work of our busy Customer Experience team to onboard new customers, proactively drive success, and add value for our customers.

You'll then have opportunities to grow your career with ComplyWith, and this is likely to include playing a key role in delivering our rapidly developing 'ComplyWith Managed' subscription service.

This is a full-time role in our Customer Experience Team, based in our Wellington waterfront office.

What you'll be doing

You'll quickly come up to speed with our processes and systems so that you can :

Setting up project plans and Trello boards, tracking time, and ticking off work against agreed project milestones

Advocating for our products at conferences and industry events

Logging time worked by the team in MinuteDock

You'll also have the chance to grow your career with the opportunity to become more involved in the delivery of our ComplyWith Managed service – our premium offering where we provide ongoing hands-on support to our customers after they have had ComplyWith implemented.

You'll work closely with other members of the Customer Experience Team and have mentoring and support from senior team members to get up to speed.

How you'll know you're successful

You know you're doing a great job when :

What you'll bring

We're looking for someone who's enthusiastic, proactive, and comfortable communicating with more senior people within customer organisations. You'll have an organised approach and can grow with us as ComplyWith continues to accelerate.

The ideal candidate will demonstrate the following

Simplicity-driven

To find out more, check out the How we roll section on our About Us page .

How to apply

Find out more about working at ComplyWith on our careers page .

If you have any questions, please email us at recruitment@complywith.com . To apply, please send through a copy of your CV and cover letter.

If you don't quite meet these requirements but still think you'd be a great fit for the role, we'd still love to hear from you.

We will be reviewing applications as they come in.

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