Senior Manager, Customer Satisfaction & Quality

Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations. This position is responsible for made to stock & made to order at the following US plants : Cedar Rapids, IA; Lincoln, NE; Huntington, IN; Lexington, KY, and Columbia, MO.

• To drive customer-oriented culture under the core value of customer first. Transform the customer voice to the quality initiatives to step up customer satisfaction.
• To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities.
• To build a strong plant quality team and coach the team to grow their competence. Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain. What will you do?
• Responsible for quality performance of the cluster
• Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities
• Execute the winning plan of quality to the plants
• Grow people’s competence
• Drive continuous improvement through Kaizen, 8D, Six Sigma, Red-x etc.
• Drive the process robustness of the production lines leveraging digital quality
• Collaborate with LOB and CSQ central team for quality improvement
• Up to 50% travel to US Plants What qualifications will make you successful?
• Bachelor’s Degree (or higher) in Supply Chain, Management, Engineering or related field
• 8+ years of experience in Customer Satisfaction & Quality Management
• Manufacturing background a must; automotive industry preferred
• Expert of continuous improvement tools like 8D, FMEA, Six Sigma Certification of Black Belt, APQP, PPAP, Lean Manufacturing
• Passionate to customer satisfaction improvement
• Strong leadership and influence in customer first culture change
• Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service
• PMP certification a plus