Salesforce Platform Administrator

Job Description

Job Description

Salary : $70,000 - $105,000, annually

About Porch Light Health

Porch Light Health (formerly Front Range Clinic) is a leading outpatient addiction medicine provider offering low-barrier, high-access treatment across Colorado and New Mexico. With over 60 access points including mobile and telehealth services, Porch Light provides evidence-based medication-assisted treatment (MAT), infectious disease care, and behavioral health support. Porch Light is committed to serving diverse populations through accessible, inclusive, and compassionate care. www.porchlighthealth.com

About the Role

We are seeking a skilled and collaborative Salesforce Platform Administrator & Trainer who will be responsible for maintaining, optimizing, and supporting the organizations Salesforce environment. This role serves as a critical liaison between the Salesforce Architect, end users, and leadership, ensuring that design, functionality, and workflow changes are implemented effectively. The position combines system administration expertise with user training and change management, enabling successful adoption of new features and processes across the organization. QUALIFIED CANDIDATES MUST CURRENTLY RESIDE IN COLORADO, TO BE CONSIDERED FOR THIS ROLE.

Key Responsibilities

• Monitor system performance, troubleshoot issues, and ensure platform stability and compliance.
• Perform routine audits of data, workflows, and integrations to maintain data quality and system integrity.
• Implement configuration changes such as page layouts, fields, objects, record types, workflows, validation rules, and reports / dashboards.
• Act as the primary point of contact between the Salesforce Architect and end users to translate business requirements into technical solutions.
• Gather, document, and prioritize user requirements for new features, enhancements, and system improvements.
• Partner with the Architect to test and validate new functionality before deployment.
• Communicate system updates, release notes, and process changes clearly to stakeholders.
• Develop training materials, user guides, and best practice documentation tailored to different roles within the organization.
• Conduct live and virtual training sessions for new users, as well as refresher courses for existing staff.
• Support end users during implementation of new features and workflows, ensuring smooth adoption and minimal disruption.
• Provide ongoing coaching, support, and troubleshooting for staff across departments.
• Assist in planning and executing system upgrades, new releases, and module rollouts.
• Support UAT (User Acceptance Testing) and feedback cycles to validate system changes.
• Identify opportunities for automation and workflow optimization to improve productivity.
• Ensure compliance with organizational policies, industry regulations, and Salesforce best practices.

What You Bring

Why Porch Light Health?

Compensation and Benefits

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.