Lead Sporting Goods Sales

Lead Sales Associate

The Lead Sales Associate directly supports the Store management in all the departments day-to-day activities. Their role is to optimize department sales and profitability through employee training and development. They are highly knowledgeable in action sports products and a resource for customers and employees. The Lead Sales Associate will model the companys customer service and selling procedures and place customer satisfaction, sales floor readiness and employee development as the cornerstones for their departments success.

Key Accountabilities :

• Provides and ensures exceptional customer service, sales achievement, product knowledge and sales floor readiness for the department.
• Assist in training of new and existing employees. May assist in scheduling, organizing and directing assignments within the department to support store management.
• Maintain, encourage and possess ownership mentality of their department.
• Promote a positive customer focused environment and resolve customer problems or complaints by determining optimal solutions processing transactions to support customer needs.
• Ensure sales floor department and corresponding back stock areas are maintained to company standards - including processing of markdowns, transfers, sales floor product preparation and stocking as needing.
• Model company standards for customer service and selling standards for department employees and provided per to per coaching to support those standards - follow up on a regular basis.
• Work in support of store management to ensure execution and communication in support of advertising.
• Assist in coordination of multiple sales events and provide direct support for their execution.
• Maintain employee awareness of safety and emergency procedures and report any concerns.
• Assist store management in maintaining adequate departmental supplies.

Skills Summary :

Physical Requirements :

Crown Enterprises, Inc is an employee owned, Equal Opportunity Employer, committed to a diverse and inclusive work environment.