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Patient Services Representative

Patient Services Representative

brightview.comChesapeake, VA, United States
4 days ago
Job type
  • Full-time
Job description

Overview

Patient Services Representatives are instrumental members of the clinic team, being the first welcoming face to our patients, ensuring a seamless and top-rate in-clinic experience and setting our patients up for a successful start to their recovery journey each and every visit at BrightView.

Responsibilities

  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Serve as first point of contact for patient inquiries, customer service, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow up needs.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility
  • Perform other duties and responsibilities as assigned by site manager

KNOWLEDGE SKILLS, AND ABILITIES

  • Excellent verbal and written communication skills
  • Strong customer service-centric approach to work, takes initiative to offer solutions to patient inquiries
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Competent at working with a diverse population of colleagues and patients
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

    • Qualifications

  • EXPERIENCE
  • 2+ years of prior front desk experience preferred.
  • EDUCATION :
  • High School Diploma or equivalent

    • BENEFITS AND PERKS :

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match.
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Tuition Reimbursement after 1 year in related field

    • We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

    Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

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    Patient Service Representative • Chesapeake, VA, United States