Spa Receptionist

Spa Receptionist

The Spa Receptionist is the first and last point of contact for spa guests, providing a warm welcome, seamless booking experience, and personalized attention in line with Forbes 5-Star service standards. This role requires exceptional communication, administrative precision, and a deep understanding of luxury guest expectations. The ideal candidate is polished, intuitive, and service-driven, ensuring every guest interaction enhances their overall wellness journey.

Duties & Responsibilities :

• Greet all guests warmly and professionally, using guest names and delivering personalized welcomes.
• Check guests in and out for spa services with accuracy and elegance, providing clear guidance about the facility, service sequence, and amenities.
• Handle all guest interactions with the highest level of hospitality and professionalism, including responding to special requests, resolving concerns, and anticipating needs.
• Escort guests to lounge areas or treatment rooms when necessary, maintaining spa ambiance and guest flow.
• Manage spa reservations via phone, email, online systems, and in-person, ensuring optimal scheduling of therapists and treatment rooms.
• Confirm appointments, explain services, and promote recommended enhancements and wellness offerings.
• Coordinate VIP requests, group bookings, and special occasion packages with discretion and precision.
• Maintain accurate and updated guest profiles, preferences, and treatment history using spa software and PMS integration.
• Process payments, refunds, and gratuities accurately; balance daily transactions and maintain proper accounting procedures.
• Reconcile end-of-day reports and ensure all services are properly billed.
• Maintain cleanliness and organization of the reception desk, retail shelves, and spa boutique displays.
• Monitor retail inventory and assist with product restocking and merchandising.
• Ensure spa reception and waiting areas are always serene, stocked, and impeccably clean.
• Communicate closely with spa therapists, attendants, and management regarding guest flow, service timing, and special requests.
• Support spa attendants in maintaining a quiet, welcoming atmosphere throughout the facility.
• Participate in regular spa training and Forbes service workshops to ensure consistent service excellence.

Required Skills & Experience :

Physical Requirements :