Supervisor New Member Journey Marketing

Supervisor New Member Journey Marketing

Hilton Grand Vacations is a leading vacation ownership company that brings our guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What Will I Be Doing?

The Supervisor of the New Member Journey program is responsible for leading and managing the daily operation that support new members throughout their onboarding experience. This role ensures that both individuals and teams are motivated and aligned to meet and exceed key performance indicators (KPI's) related to member engagement, satisfaction and retention. Also, responsible for ensuring compliance with established policies, procedures and systems.

Job Functions :

• Supervise and support team members to achieve high performance in all aspects of the new member journey
• Lead initiatives that drive excellence in onboarding and the vacation return orientation tour process
• Support and implement strategies to exceed performance standards and ensure compliance with all new member processes and requirements
• Ensure locations are staffed at expectations
• Effectively handles schedule and PTO requests
• Meet and exceed site penetration levels at all sites
• Collaborate with cross-functional departments to achieve maximum penetration and enhance the overall new member experience
• Monitor team performance and provide coaching, guidance, and feedback to ensure continuous improvement
• Analyze data and reports to identify trends, measure success and implement process improvements
• Ensure end-of-day and weekly report outs to Leadership by set deadlines
• Monitor collateral inventory at sites
• Completes all required Company training / compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned

Qualifications :

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Why Team Members Like Working for Us

Extraordinary people, exceptional benefits on day one. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility : All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.

Discover benefits that take you further.