Lead Analyst, Quality Management

In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build / configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems / applications. Assists with training of staff. Serves as a specialist on the team's core Epic applications.

Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed

Serves as a subject matter expert on core applications

Guides analysts through design, configuration, testing, implementation, and maintenance

Applies Epic expertise and consultative skills to identify business solutions

Analyzes technology and operations, recommending new features, vendors, or integrations

Leads multi-month projects from inception to implementation

Performs advanced configurations and customizations

Implements edits (e.g., Ensures downstream impacts (billing, admitting, provider access) are addressed

Conducts unit, integrated, and specialty testing

Manages Epic-eligible vendor integrations and upgrades

Coordinates testing for multi-application projects

Partners with IT and vendors on non-Epic integrations

Reviews schedules, raises performance concerns, and ensures coverage

Supports onboarding, training, and mentoring

Audits work for quality and provides performance feedback

Develops or contributes to online and in-person training materials

Assists with process improvements, escalates resource needs, and supports implementation

May present at national Epic forums and attend trainings or conferences for certification

Bachelor’s degree required (Associate’s +2 years, or HS diploma / GED +4 years may substitute).

~8 years Epic application support experience, including complex builds / integrations.

~ At least 4 years Epic build experience with responsibility for complex builds / integrations.

Epic Certifications - Required

Epic Cadence

Epic Certifications - Preferred

Epic Referral

Epic Decision Tree Badge

Lean Six Sigma Green Belt certification.