47b SISP-TR-DO-0047b Case Management Support - L2

Job Description

Job Description

SISP Position 20 : Security Specialist, Skill Level 2 (NGA Washington DC)

Overall Assignment Description : Case Management Support

Duties include :

• (U) Provide case management support to established PERSEC programs
• (U) Support the execution and maintenance of the day-to-day NGA PERSEC programs though case management initiatives
• (U) Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of case management initiatives
• (U) Prepare, support and administer PERSEC program briefings, as needed
• (U) Prepare, write, and present reports / whitepapers, various forms of correspondence, as required
• (U) Research, prepare and maintain security procedures / guidance in support of case management
• (U) Brief SISP leadership and other NGA KC’s regarding the program requirements and regulations in support of case management initiatives
• (U) Appropriately and accurately maintain and update databases and files e.g., PeopleSoft security system of records, SISP SharePoint Pages, internal SISP file folders, etc.) with data entry in a timely manner / real time related to case management initiatives, as needed
• (U) Respond in a timely manner to all telephone and / or email actions, questions, or status inquires
• (U) Assist in maintaining distribution lists for customers to contact PERSEC for case management initiatives, as needed / required
• (U) Bring case management initiatives issues to the attention of the government Team Leads
• (U) Assist the government PERSEC team to help in developing recommendations for improvement
• (U) Provide service excellence in guidance and resolution to internal and external customers’ questions and inquiries in a timely manner for support to their programs
• (U) Utilizes a variety of security concepts, principles and practices to analyze and recommend solutions for difficult and complex security issues
• (U) Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the Government Lead
• (U) Monitor all case progress to ensure cases are completed within IRTPA / DNI mandates.
• (U) Manage assignment, tracking, reporting and prioritization of cases as specified by the Government
• (U) Accurately create the DNI Quarterly Metrics reports and deliver for review at least three business days prior to the external suspense
• (U) Prepare the SISP monthly metrics slides with all required information and deliver to SISP leadership by the seventh business day of the month.
• (U) Elevate to the SISP leadership issues and proposed solutions to bottlenecks precluding achievement of metrics.
• (U) Maintain all tracking reports and status reports in PERSEC Drive shared files, with the latest revision in the external folder, and historical records maintained in an archive folder.
• (U) Maintain metrics slides and reports in the PERSEC shared files on COE and SBU, as appropriate based on classification level
• (U) Ensure all case data entry is current and accurate in the PeopleSoft Investigations and Adjudication Modules.
• (U) Inspect and document that all folders are clearly marked and easily searchable; using the document mapping criteria provided by the Investigations and Adjudications Branch Chiefs.
• (U) Receive and process Electronic Deliveries (eDels) from NGA Investigation Service Provider to respective SISP Branches
• (U) Process and maintain all NGA personnel electronic fingerprinting in accordance with SISP policy and procedures and RapBack enrollment / maintenance guidelines
• (U) Coordinate to obtain ink fingerprinting if electronic capturing is unavailable
• (U) Process Other Government Agency File Procurement Request for National Agency Checks (NAC)
• (U) Skills and Experience :

Required :